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Action and Ambition

Sep 7, 2023

In this episode, we are joined by Mark Vondrasek, who serves as the Chief Commercial Officer at Hyatt Hotels, overseeing a dynamic team responsible for shaping and enhancing the guest experience at Hyatt's extensive portfolio of 1,200+ hotels and all-inclusive properties spanning 76 countries across six continents. In his leadership role, Mark guides the Commercial Services team, a multifaceted unit encompassing revenue generation and guest-centric functions such as global sales, revenue management, distribution strategy, corporate marketing, loyalty, digital innovation, and more. Together, this collaborative effort ensures that every aspect of the guest and customer journey is finely tuned to exceed expectations, reflecting Hyatt's commitment to listening, diverse talent recruitment, and innovative strategies that set them apart in the industry. Tune in to learn more!